Customer Story: Hawkins Law Firm
Asking the Right Questions with Data
The Hawkins Law Firm is an established personal injury and worker’s compensation firm with several offices in South Carolina. This experienced team helps victims and families get compensation after an injury. Regardless of the circumstances that bring clients to their office, Hawkins Law Firm always does everything they can to win their cases.
Founder and Owner
Hawkins Law Firm
Using Data Wisely
Founded in 2002, Hawkins Law Firm has been helping countless clients across the state of South Carolina. With three office locations, thousands of clients, and millions of dollars in settlements, it could be easy to get lost in the data. Hawkins Law Firm Founder and Owner, John Hawkins, explains, “Before Grow, it was a challenge trying to use the large amount of data that we had available to us.”
“Before Grow, it was a challenge trying to use the large amount of data that we had available to us.”
The team had no problems gathering data, but “we didn’t quite know how to visualize it and use it to our advantage,” Hawkins says. Like many companies, they knew that visualizing their data would help them better understand the workings of their business and how to act to achieve their goals, but they just didn’t have the tools to do it effectively.
Exactly the Right Tool
Grow yielded immediate results: “We were immediately able to track leads and status on current cases,” says Hawkins.
“We now have our attorneys, paralegals, finance team members, operations, and others all using Grow.”
Grow’s data visualization gave the team new insights into their process and supported each team member to do their jobs more effectively. At Hawkins Law Firm, “We now have our attorneys, paralegals, finance team members, operations, and others all using Grow,” Hawkins says. “It allows them to stay on target for goals and know where they are with their caseload at any given moment.” With 284 individual metrics and 35 dashboards, Grow is used company-wide.
Expert Individual Help
Hawkins explains that for their firm, “The most valuable thing about Grow is that it allows us to visualize and organize all of our data, and that gives us the ability to ask the right questions.” For Hawkins Law Firm, asking the right questions makes all the difference in successfully leading the firm.
“[Grow] gives us the ability to ask the right questions.”
In addition to the valuable visualization Grow offers, Hawkins Law Firm has loved their Grow data analyst, “Our most positive experience was having the opportunity to work one on one with our own Grow data analyst, Ryan, to help us set up our account and build out our metrics.” He continues, “That, for us, is really our favorite part of Grow: the staff. Being able to work with the staff at Grow to build out metrics is a huge advantage for us.”
The Big Picture
Hawkins says that, overall, “We wouldn’t be where we are today without Grow. Having the ability to see where our company stands at any given moment is a valuable tool. Being able to visualize everything from revenue to leads allows you to ask the correct questions about where your business is going and where it needs to be. This ultimately allows you to plan for a better future.”
“We wouldn’t be where we are today without Grow. Having the ability to see where our company stands at any given moment is a valuable tool.”
He continues, “We absolutely recommend Grow! Every small to medium-sized business needs to have a way to see their company outside of spreadsheets. Being able to wrap your analytics and data into a single platform is one of the main reasons to use Grow. You won’t know how much you need it until you’ve used it.”