Marchex’s mobile advertising platform helps you know which sources are driving your incoming calls and helps you find more like them. With Grow, you can visualize, analyze, and track your Marchex data alongside your other key metrics, providing actionable insights that help you better understand the behavior of your best customers.

Get More with Grow — Your Marchex Reporting Tool

  • Gain powerful insights when you add Marchex to your all-in-one business command center in Grow.
  • Connect, blend, customize, and monitor data from Marchex alongside your other essential business data in real-time, in the palm of your hand.
  • Strategically visualize your data to focus your team around the goals and objectives that matter most.

Questions You Can Answer With
Marchex + Grow

How many total unique calls have we logged this week?

What percentage of our calls were repeat calls each week this month?

Which of our accounts have made the most inbound calls this year?

How many daily calls have each of our teams logged this month?

Which teams have the most total call minutes logged this week?

What is the average call rating for each of our teams?

Reports and Data Available From Marchex

Account List: All accounts, including acct, custom ID, status, and name.

Call Logs: All log entries for completed calls filtered by account, date, DNA, status and duration. Available field data includes redacted, assigned user, forward no, group ID, answer offset, assigned to, inbound no, inbound ext, duration, call ID, revenue, call duration, call end, listened to, caller name, keyword, billable minutes, call status, status, rating, recorded, DNA class, disposition, call start, ring duration, note, additional custom fields, etc.

Example Metrics From Marchex

  • Daily Unique Calls – Current Week
  • Weekly Repeat Calls vs. Total Calls % – Current Month
  • Inbound Calls by Account – Current YTD
  • Total Calls by Team – Current MTD
  • Total Call Minutes by Team – Current Week
  • Current Average Call Rating by Team
  • Weekly Inbound Calls by Status – Current MTD
  • Daily Total Calls – Past 30 Days
  • Daily Average Unique and Repeat Calls – Current MTD

Related Help Articles