Talkdesk to expand cloud contact center capabilities through innovative app marketplace
SAN FRANCISCO – April 25, 2017 – Grow is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco.
AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including Grow, a business intelligence solution that empowers businesses to become data-driven and accelerate growth with custom data dashboards. Soon, Talkdesk admins will be able to add their contact center data to Grow dashboards with just a single click through AppConnect.
Grow data dashboards are the simplest way to unite and blend data from hundreds of sources, including spreadsheets, databases, and SaaS applications.
“You can give your team real-time access to game-changing data,” says Grow CEO and Founder, Rob Nelson. “Grow makes enterprise-quality data insights attainable for any business.”
“When we started thinking about partners for AppConnect, Grow was at the top of the list,” says Robert Sur, Head of Platform at Talkdesk. “This is a relationship that will increase the rate at which our contact center can grow and we’re excited to see what customers can accomplish by using Talkdesk and Grow together.”
Grow is a custom business intelligence software that helps companies accelerate their growth by aligning and engaging everyone with real-time data. Grow aggregates scattered data from SaaS applications, databases, and spreadsheets and creates custom KPI dashboards that automatically cross-analyze data from multiple sources, creating insights unique to each business.
Talkdesk is next-generation cloud-based contact center software that helps you deliver delightful customer service. The intuitive browser-based interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower agents to have personalized, effective conversations with customers.
In April of 2017, Talkdesk launched AppConnect, the first enterprise app store, expanding their contact center functionality to include integrations with new partners. These one-click integrations all offer free trial versions for interested customers and can be managed on a pay-as-you-go plan after the trial. For more information, visit appconnect.talkdesk.com.